DAY ONE – political and influencing skills
Corporate politics – putting organizational politics into context; what is it and why we need to be good at it. The importance of trust and collaborative behaviour in achieving win-win outcomes.
Personality types – understanding your own personality type and how it differs from that of others. Valuing and appreciating difference and how to communicate with, and be sensitive to, the needs of others.
Influencing styles – learning how to tailor your communication to the preferred “language” of the receiver; how to engage and build rapport with your audience.
Recognising type in others – practical experience in “reading” other people. How to identify their personality type through a short everyday discussion.
DAY TWO – reputations and relationships
Leadership and motivation – the characteristic leadership strengths and potential weaknesses of each of the types; how to maximise your own potential, develop your own unique leadership style and motivate the different types.
Understanding your customers/clients – what is really important to them, how they measure and judge you and what you would need to do in order to truly delight them.
Stereotypes and reputation – why first impressions are so important, how this affects our reputation and what we can do to influence it for the better.
Team dynamics – understanding team dynamics, the potential synergies and clashes within a team and how to get people with dissimilar thinking styles to work together positively and constructively.
Dealing with stress – how each of the personality types responds to stress and pressure, how to recognising the symptoms of stress in both self and others, and how to deal with people when tensions are mounting.
DAY THREE – putting theory into practice
Demystifying the behaviour of others – why do we immediately warm to some people whilst others leave us cold? Gain a deeper understanding of your relationships with others and insights into their motives and personal agendas.
Achieving winning interactions – an opportunity to put the learning into practice. Each group will have the opportunity to develop the work they did in day two during the “How to truly delight your customers/clients” exercise and develop a “Value Proposition” to present in a “dragons den” type simulation. Participants will receive feedback from the “dragons” as to how successful they have been at selling both themselves and their ideas to the dragons.
Personal portraits – building a personal portrait through the understanding gained during the three days and creating a personal development plan. What you need to start doing, stop doing and continue doing.
